Returns & Aftercare
14-day return policy
We want you to be fully satisfied with your knife. That is why we offer a 14-day return policy on unused blades. If your knife doesn't suit you, you can return it within fourteen days of delivery, in its original packaging, for a full refund or exchange.
Whether you changed your mind, hesitated on a length or a steel, we are here for you. One exception only: a blade that has cut is a precision instrument and cannot be taken back — even slight wear is immediate.
How to initiate a return
Initiating a return is simple. Follow these steps:
Sign in to your account
Go to "My orders" and select the order containing the item(s) you wish to return.
Select items to return
Choose the items you wish to return and indicate a reason. This helps us improve our products and service.
Print your return label
Download and print the prepaid return label. Affix it firmly to your parcel.
Ship your parcel
Drop off your parcel at an authorised drop-off point. Keep your receipt for tracking.
No account? No problem. Contact our customer service at contact@kashiku.com with your order number and we will help you process your return.
Refund process
Once your returned item(s) have been received, our team will inspect the products and process your refund within 3 to 5 working days. Refunds are issued to the original payment method used for the purchase.
| Payment method | Refund time |
|---|---|
| Credit card | 3 to 5 working days after processing |
| PayPal | 1 to 2 working days after processing |
| Bank transfer | 5 to 7 working days after processing |
| Klarna | 3 to 5 working days after processing |
You will receive a confirmation email once your refund has been processed. Please note that your bank or card issuer may need additional time to credit the refund to your account.
Exchange policy
Need a different model or a different steel? Exchanges are simple, on an unused blade in its original packaging. You have two options:
- Direct exchange: Select "Exchange" when initiating your return and choose the new model or the new steel. Since each blade is hand-finished before shipment, allow our usual lead time of 5 to 10 days after receipt of your return.
- Return & new order: Return the original piece for a full refund and place a new order for the desired model. The simplest option if you want to start the process without waiting.
For exchanges, if the new blade is more expensive, the difference will be charged. If it is less expensive, we will refund the difference to your original payment method.
Return conditions
To ensure a smooth return, please make sure your blade meets the following conditions:
- The blade must be unused and in its original condition
- The blade must not have been engraved or personalised
- The blade must be returned in its original packaging
- Returns must be initiated within 14 days of delivery
- Include the care notice and any accessory delivered with the knife
Non-returnable items
Certain items cannot be taken back, as they are prepared or marked specifically for you:
- Knives engraved or personalised
- Knives ordered with a custom steel or specific finish
- Items visibly used or marked
- Items returned without their original protective sheath
- Gift cards
If you have received an item with a manufacturing defect, including in these categories, contact us immediately: we will arrange a repair, a replacement or a refund.
Damaged or defective items
Have you received a damaged or defective product? We are sorry for the inconvenience. Please contact us within 14 days of receiving your order with:
- Your order number
- Photos of the damage or defect
- A brief description of the issue
We will arrange a free return and send you a replacement or a full refund, as you prefer. You will have no shipping costs to cover for defective items.
Sharpening for life
Every Kashiku blade comes with sharpening for life. The first year is on the house: simply send the knife to the atelier and we re-sharpen on Japanese stones (#3000 then #8000), check flatness and angle. After the first year, the service continues at cost. Send us an email and we will tell you how to ship the knife safely.
Need help?
Our customer service is here to help with any question about returns, exchanges or sharpening. Contact us:
- Email: contact@kashiku.com
- Phone: +33 1 84 25 00 38 (Mon-Fri, 9am-6pm CET)
- Live chat: available on our site during opening hours